Customer Service

Customer Sertice is a service channel created exclusively for complaints, cancellations, requests for boletos, statements, contract information, suggestions and questions.

Banco XCMG’s pillar is to guarantee the quality and agility of the services it provides, seeking continuous improvements to better serve you.

We will seek immediate solutions, but please note that our response may take up to 5 working days.

Customer Service (SAC)

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Our Locations

HeadQuarter:
Rodovia Fernão Dias – BR 381 – KM 854/855
Pouso Alegre – MG – CEP 37.556-830 – Brasil
Tel: (35) 3112-1900

UAD:
Rua Pamplona, 518, 4º andar,
Jardim Paulista, São Paulo, SP, CEP 01405-000 – Brasil
Tel: (35) 3112-1900

SAC: 0800-940-5722
OMBUDSMAN: 0800-940-5723

Working Hours

Monday through Friday: from 08:00 to 17:30